Job Openings

Job Description

Consumer Services Coordinator

Reports to: Executive Director

Location: Loveland

Status: Full Time, 32 hours a week/ Non-exempt

Salary: $20 Hourly

Basic Function:

This position supports Disabled Resource Services and its mission by assisting the community and people with disabilities with answering phones, greeting consumers, providing information and referrals, general office work, and durable medical equipment (DME).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• First -Contact Advocacy-answer phones, direct calls, take messages and greet visitors using an active supportive and empowering approach.
• Information Distribution-providing consumers with information and referral resources.
• Data Management- logging initial inquiries into CIL’s tracking database to ensure compliance with federal and state reporting requirements
• Operate office machines such as computers, printers, scanners, copiers and phone system
• Initial Intake & Triage-Identifying consumers immediate goals and directing them to the right Independent Living Specialist.
• General office duties such as copying, making files and filing.
• Conduct monthly consumer surveys to ensure compliance with state reporting requirements.
• Assisting consumers with printing, signing, and mailing SSI/SSDI or other documents
• Create and maintain a loan closet inventory
• Clean/sanitize all equipment when donated or returned if needed.
• Test, evaluate, and classify excess or in-use medical equipment and determine serviceability, condition, and disposition;
• Ensure DME area is clean and organized with all equipment put away (they cannot be in kitchen, block aisles, doorways, or halls) in the DME area;
• Assist DME customers with equipment demonstration and loading equipment rentals as necessary

QUALIFICATIONS

Six months’ experience in a similar setting with similar duties. Ideal qualifications: experience working with people with disabilities and with general office work and knowledge of Durable Medical Equipment

Skills:

• Problem solving and multitasking skills
• Detail-oriented with organizational skills
• Team player and the ability to take direction

PREFERRED QUALIFICATIONS

• Personal experience with a disability
• Knowledge of durable medical equipment

Additionally

• Must pass a criminal background check.
• Must have a valid ID or Colorado Driver’s License

TO APPLY: Please email cover letter, resume and 3 references to:  Denise Mullhaupt, Executive Director at denise.m@drsnoco.org

DRS is an Equal Opportunity Employer

EQUAL EMPLOYMENT OPPORTUNITY:  Disabled Resource Services is dedicated to the principles of Equal Employment Opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, gender or gender ID, sexual orientation, color, religion, national origin, disability, military status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.